Shipping Policy
Thank you for shopping with Lomokm. We are committed to delivering your order safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
By placing an order with Lomokm, you agree to the terms outlined below.
Order Processing
All orders are processed after payment has been successfully verified.
Our fulfillment team carefully reviews and prepares each order before shipment to ensure product quality and accuracy.
Processing time typically takes 2–5 business days. During periods of high order volume, promotional events, holidays, or unforeseen circumstances, processing times may be slightly extended.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.
Shipping Destinations
Lomokm currently ships to customers in numerous countries and regions worldwide.
Shipping availability may vary depending on local logistics conditions, carrier restrictions, customs regulations, and delivery accessibility.
If we are unable to ship to your location after an order is placed, our customer service team will contact you promptly to discuss alternative arrangements or provide a refund.
Estimated Delivery Tim
Delivery times are estimates and begin after the order has been processed and dispatched.
United States
Processing Time: 2–5 Business Days
Estimated Delivery Time: 10–20 Business Days
Canada
Processing Time: 2–5 Business Days
Estimated Delivery Time: 12–22 Business Days
Europ
Processing Time: 2–5 Business Days
Estimated Delivery Time: 12–25 Business Days
Australia & New Zealand
Processing Time: 2–5 Business Days
Estimated Delivery Time: 12–25 Business Days
Other International Destinations
Processing Time: 2–5 Business Days
Estimated Delivery Time: 15–30 Business Days
Please note that delivery times are estimates only and are not guaranteed.
Factors such as customs clearance procedures, weather conditions, transportation disruptions, peak shopping seasons, public holidays, and local carrier delays may affect final delivery times.
Shipping Fees
Shipping costs are calculated at checkout based on several factors, including:
- Destination country or region
- Package weight and dimensions
- Shipping method selected
- Carrier availability
The final shipping charge will be displayed before payment is completed.
Any applicable shipping fees are non-refundable once an order has been shipped, except where required by law.
Order Tracking
Most shipments include tracking services.
Once your order has been dispatched, tracking information will be sent to the email address provided during checkout.
Please allow several days for tracking updates to appear after shipment, as carrier systems may require time to process new tracking data.
If you do not receive tracking information within a reasonable period, please get in touch with our customer support team for assistance.
Customs, Duties, and Taxes
For international shipments, customs duties, import taxes, value-added taxes (VAT), and other government-imposed charges may apply depending on the destination country.
Local customs authorities determine these charges and are the customer's responsibility unless otherwise stated at checkout.
Lomokm has no control over these fees and cannot estimate the amount that may be charged.
We recommend contacting your local customs office for additional information before placing an order.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at the time of purchase.
If an incorrect address, postal code, phone number, or recipient information is provided, delivery delays or failed deliveries may occur.
Should you notice an error in your shipping details, please get in touch with us as soon as possible after placing your order.
While we will make every effort to assist, we cannot guarantee modifications once an order has entered processing or shipment.
Lost, Delayed, or Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery and provide photographs of the product and packaging.
For packages that appear lost or significantly delayed, our team will work with the shipping carrier to investigate the situation.
Please note that investigations conducted by shipping carriers may require additional processing time.
Lomokm reserves the right to determine the appropriate resolution based on the outcome of the carrier investigation.
Failed Delivery Attempts
If a package cannot be delivered due to customer-related circumstances, including but not limited to:
- Incorrect address information
- Refusal of delivery
- Failure to collect the package
- Failure to pay the required customs fees
The customer may be responsible for any additional shipping, return, storage, or reshipment charges incurred.
Split Shipments
In certain situations, items from the same order may be shipped separately.
This may occur due to inventory availability, differences in warehouse locations, packaging requirements, or shipping efficiency considerations.
Customers will not be charged additional shipping fees solely because an order is fulfilled in multiple shipments.
Shipping Delays Beyond Our Control
While we strive to meet estimated delivery timelines, Lomokm shall not be held responsible for delays resulting from circumstances beyond our reasonable control, including but not limited to:
Natural disasters, severe weather conditions, customs inspections, transportation disruptions, labor disputes, government actions, public health emergencies, or carrier-related operational delays.
Contact Us
If you have any questions regarding shipping, delivery status, or tracking information, please get in touch with our customer support team.
Email: lomokmstore@hotmail.com
Phone: +1 515 491 5082
Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: Closed