Return Policy

At Lomokm, we want you to feel confident when shopping with us. If for any reason you are not completely satisfied with your purchase, we are here to help.

Please review the following Return Policy carefully before initiating a return request.

Return Eligibility

We accept returns within 30 days of the delivery date.

To be eligible for a return, all items must meet the following conditions:

• Unworn, unused, and unwashed
• Free from stains, odors, perfume, deodorant, makeup, pet hair, or damage
• Returned in their original condition
• Original tags and packaging must be attached and included
• Not altered in any way

Items that do not meet these requirements may not qualify for a refund.

Non-Returnable Items

For hygiene, safety, and operational reasons, certain items cannot be returned.

These include:

• Final sale items
• Clearance items
• Gift cards
• Promotional giveaway items
• Products marked as non-returnable on the product page

Any item returned without prior approval may be refused.

Return Request Process

Before returning any item, customers must contact our customer service team to obtain return authorization.

To request a return, please email:

lomokmstore@hotmail.com

Please include:

• Your order number
• Full name
• Email address used for the purchase
• Item(s) you wish to return
• Reason for return
• Photos of the item if it is damaged, defective, or incorrect

Our support team will review your request and provide return instructions if your return is approved.

Returns sent without authorization may be delayed or refused.

Return Shipping Costs

If the return is due to personal reasons, including but not limited to:

• Changed mind
• Incorrect size selected
• Preference change
• No longer wanted

The customer is responsible for return shipping costs.

Original shipping charges are non-refundable.

If the return is caused by our error, including:

• Incorrect item received
• Damaged item upon arrival
• Manufacturing defect

Lomokm will provide an appropriate solution after reviewing the issue and may reimburse reasonable return shipping costs where applicable.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please get in touch with us within 7 days of delivery.

To assist with our review, please provide:

• Clear photos of the product
• Photos of the packaging
• A description of the issue

After verification, we will offer an appropriate resolution, which may include:

• Replacement item
• Partial refund
• Full refund

depending on the circumstances.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be issued to the original payment method used for the purchase.

Please note:

• Shipping charges are generally non-refundable
• Refund processing times may vary depending on your payment provider
• Financial institutions may require additional processing time before funds appear in your account

Most refunds are completed within 5–10 business days after approval.

Partial Refunds

In certain situations, only a partial refund may be granted.

Examples include:

• Items showing signs of use
• Missing original tags or packaging
• Products returned with minor damage caused after delivery
• Returns received outside the approved return period

The final refund amount will be determined after inspection.

Exchanges

At this time, Lomokm does not offer direct exchanges.

If you would like a different size, color, or style, we recommend returning the eligible item and placing a new order separately.

This helps ensure the fastest processing and product availability.

Refused or Unauthorized Returns

Lomokm reserves the right to refuse returns that:

• Do not meet return eligibility requirements
• Are sent without prior authorization
• Arrived damaged due to improper packaging
• Show evidence of use or wear

If a return is refused, the item may be returned to the customer at the customer's expense.

Lost Return Packages

We recommend using a trackable shipping service when returning merchandise.

Lomokm is not responsible for packages that are lost, stolen, or damaged during transit back to our facility.

Customers should retain proof of shipment until the return process is complete.

Return Address

Please do not send returns to the address listed on our Contact Us page.

The appropriate return address will be provided by our customer service team after your return request has been approved.

Contact Us

If you have any questions regarding returns, refunds, or eligibility requirements, please get in touch with us.

Email: lomokmstore@hotmail.com
Phone: +1 515 491 5082

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: Closed